First Service Residential Portal
The FirstService Residential Resident Portal is separate from the Loring Green East website and is managed by FirstService Residential.
Use the portal when you need to:
Find association forms and documents, including rules, policies, board minutes and financial information.
Reserve a guest room or the Fireside Lounge.
Check the community calendar and announcements
Make a payment or view your FSR account activity.
Submit or check on a service request.
Use the online resident directory or update your directory information.
Portal Help & Instructions
The resident portal has limitations and can be difficult to navigate. Loring Green East does not manage or control the system, but we’ve put together these instructions to help with the most common challenges
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Create your account
Select Register on the Resident Access screen.
Enter your email address and cell phone number.
Choose whether to verify your identity by email or text message.
Follow the link or enter the verification code you receive.
Create your password and log in.
Important: Each resident needs their own email address and portal account.
View detailed instructions with screenshots → -
How do I find documents and forms?
Log in to the Resident Portal and open Forms and Documents.
When the page opens, all document categories are selected. If you want to narrow the list, first uncheck All, then select the category you want.
You can also use the search box. The search is very literal, so use a short search term rather than a full title. For example, try “Polic” instead of guessing whether the document is called “Policy,” “Policies,” or “Policies and Procedures.”
Click a document to view it on screen.
To save a copy, use the download arrow on the right side of the document list. The file will usually go to your computer’s Downloads folder.
Tip: If you are looking for something like Board Minutes, it is usually faster to uncheck All and then select Board & Committee Minutes than to scroll through everything.
View detailed instructions with screenshots → -
The online directory is optional—you are not automatically included. The online directory is also completely separate from the printed directory the board of directors provides to owners.
Open Directory.
Look for your information at the top of the page.
Select Add Me if you are not yet listed, or Edit if you already are.
Choose which information you want other residents to see and select Save.
Want to add a photo or change your contact information?
Select your profile circle in the upper-right corner and choose My Profile. Use the pencil icons to edit information. Select the circle beside your name to upload or change your profile photo.
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Log into the portal and select Amenities under Quick Actions.
Choose the amenity and select Make a Reservation.
Select the available date and time.
Add any information management needs.
Review the Terms and Conditions and select I Agree & Confirm.
Watch your email for confirmation and any additional steps.
You can also use My Reservations to see upcoming reservations, check their status, or cancel one.
View detailed instructions with screenshots →
Sorry, edits to existing reservations as well as reservations for the grills and tennis courts must be made through the office.
